Support Portal

Starlink Connectivity Guides 3

• Aftermarket Routers for Starlink Systems - General Information
• Teltonika Settings for Starlink (failover to cellular)
• Draytek Settings for Starlink (Failover to Cellular)

SD-WAN / VPN for Starlink 1

• Draytek VPN Matcher Service

Getting Started Guides 5

• Vigor 130 Quick Start Guide (ADSL and VDSL)
• Tips for setting up Draytek Mesh network
• Draytek Vigor 130 (DV130) Quick Start Guide - Vodafone VDSL + DHCP
• Draytek Vigor2765 - xDSL Quick Start Guide
• Draytek DV267 Quick Start

Service Provider Profiles 5

• DV130 VDSL Bridged Configuration with VID of 10 (includes EUBA)
• DV2760 (D) VDSL Bridging Guide
• UFB (Fibre) on Draytek routers - Generic
• Convert DV2760 to work with NZ UFB Fibre connections
• Using a Vodafone Router with built-in ATA behind a Draytek

Troubleshooting 9

• Draytek Router - "You have reached the maximum number of permitted Internet sessions."
• ARP MISMATCH or INVALID ARP in DrayTek SysLog
• PPTP No Longer Supported by Apple's Built-in VPN Client
• How to Enable or Disable SIP ALG on Draytek Routers
• ADSL on DV130 Firmware 3.7.5 or above

View all 9

Firewall Examples 2

• Draytek Firewall - Restricting incoming SIP traffic on port 5060
• Advice: Check that the security settings of your Vigor Router are properly configured

Localisation 1

• Draytek VN Models Tone & Cadence Settings for NZ

Yealink Remote Provisioning Service (RPS) 2

• RPS Overview
• Apply for RPS Service

Yealink Notes 7

• VC unit test targets
• W60 - Expanding max accounts from 5 to 8
• Yealink SIP-T41S and SIP-T42S with DD10K DECT dongle
• Load single Auto-P parameters to Yealink phone
• Yealink BT41 and BT50 differences and tips

View all 7

Wireless Headsets 1

• Yealink Wireless Headset Audio/Connectivity Issues

App Notes 18

• Yeastar PBX - Debug Caller ID on ISDN ports
• Yeastar PBX - How to create persistent custom configuration
• Yeastar TAx00 Quick Start Guide
• YeaStar ITSP Sample Configuration - Vibe Communications (Registering)
• Provisioning Panasonic HDV Series Handsets with MyPBX (workaround)

View all 18

S Series PBX 2

• Including a ring group name in the CLID Name presentation
• Yeastar S-Series DDI presentation on outbound calls - Spark trunk

P Series 1

• Spark VC Trunk Configuration file

Configuration 7

• Fritz!Box UFB optimisation tips
• FRITZ!Box factory reset / FritzOS reload
• Sending Keypad Sequences to a Telephony Provider
• Fritz!Box VPN Settings
• Fritz!Box UFB General Setup

View all 7

Update firmware from local file 1

• Load Beta firmware onto 7590

Configuration 8

• SOPHOS Bridging LAN & Wireless Interfaces
• Factory Resetting a SOPHOS XG Appliance
• NZ UFB configuration on Sophos Appliances
• Web Proxy Always Active and Interferes with DNS
• Certificate Errors on Sophos Devices

View all 8

Service Provider Specific 1

• Setting SOPHOS XG QoS (Traffic Shaping) for Digital Island VoIP

Setup Tools 1

• MikroTik Reset using NetInstall

Issues & Workarounds 6

• Passing VLAN traffic with Ubiquiti US Switches
• RouterOS & Firmware Upgrades
• Apple iOS devices not connecting to Mikrotik AP/Router
• Setting up MikroTik Router with /31 Subnet
• How to Find Optimal MTU Size

View all 6

Basic Configuration Templates 2

• MikroTik Base Configuration Templates
• Mikrotik Switch P2P Configuration for Yealink Multi-Cell DECT LAN Sync

HTxxx Analogue Telephony Adapters 1

• New Zealand Dial Plan for HTxxx series devices

WAP-6117 1

• Setup Repeater mode on LevelOne WAP-6117

App Notes 3

• Mobotix HTTP control of BrickElectric relay controller
• Set IP address or DHCP client on BEM104 examples
• BEM104 relay control quick ref

ECS-2000 Series 1

• ECS2000 VLAN Configuration Notes

Edge-Core OS 1

• ECS OS example for tagged Voice and Data VLANs

Diagnostics 3

• Qnap Diagnostic Tools - Log Dump
• Reset QNAP Network Settings via SSH
• Qnap 3.5mm console (serial) adapter

DoorStation 2

• Mobotix DoorStation T25 and Yealink SIP-T49G
• Mobotix MX-T2x DoorStation to HVD430 Sample Configuration

General App Notes 1

• Troubleshooting S series sensor and cables

Switching 1

• NETGEAR Alternative to Port Based VLAN

Routers 2

• UFB VLAN settings for NETGEAR Orbi Pro (SXR80)
• Generic UFB settings for Netgear routers

Troubleshooting 2

• How to enable debugging on Patton SmartNode equipment
• Debugging SIP and ISDN via Syslog on SmartWare

Configuration Samples 8

• SN4114/JO to MyPBX SIP trunk
• SN4324/JS 24 port ATA bank / concentrator config sample
• Add P-Asserted-Identity Headers to outbound calls
• SmartNode - Provisioning file for SN4970 PRI Gateway to 2Degrees peering service
• SN4114/JS Full Registering configuration to ITSP

View all 8

Wireless Outdoor Bridges 7

• Compatibility Settings (iPhone, Android, Wireless Routers, etc.)
• Installation guide: proper grounding methods and best practices for Wireless configuration
• AirMax - QoS DSCP/TOS Mappings
• Ubiquiti - AirOS - 900MHz radio optimisation for NZ
• An official response to Worm exploit of un-patched AirOS devices

View all 7

EdgeMAX 4

• Web UI UFB Configuration for EdgeRouter Series
• Edge Router DHCP Option 66 (the easy way)
• Sample UFB configuration for EdgeRouter
• AirCube AC connection to UFB Procedure

UniFi 20

• Multi Zone WiFi with Cyberoam UTM Edge-Core ECS2000 series switch Ubiquiti UniFi
• UC-CK Firmware update when current is 0.8.1-0.8.4
• UniFi - How do I reset the UAP to factory default settings?
• UniFi - What do the LED color patterns represent for UAPs?
• How to Flush Old Users & Statistics

View all 20

Accessories 0

AirRouter 1

• AirRouter - Sample UFB configuration

Miscellaneous 6

• Snappernet Product Returns Process
• Krack WPA/WPA2 Vulnerability Supplier Patch Availability
• Cellular Provider Frequencies - NZ and International
• Useful external links
• Setting multiple IP addresses in Windows 10

View all 6

VoIP 1

• Fax and low speed data over VoIP

Serial Adapters 2

• Cyberoam RJ45 to serial cable adapter
• Ubiquiti EdgeRouter serial adapter

Wireless 4

• What frequencies can I use for my 5 GHz Wi-Fi device?
• Wireless Speeds
• 900MHz radio optimisation for NZ
• Wireless Project Planning (a useful list of considerations)

Getting Started 2

• Sample Teltonika settings for typical UFB (VID=10+PPPoE)
• Teltonika - Setting custom TTL for routed/forwarded traffic

Cyberoam UTM 2

• Cyberoam Generic UFB WAN+VLAN Configuration
• Cyberoam Certificate Errors

NetGenie 1

• Generic VDSL Settings for NZ

Resources 0

Panasonic IP Phones Tech Notes 5

• Panasonic SIP Phone Standard Settings
• 2talk BLF Settings on Panasonic SIP phones
• Panasonic UT Series Generic 2talk Sip Settings
• Panasonic UT Series Generic Voyager Sip Settings
• How to disable missed call / message waiting indicator on Panasonic HDV series

Jabra Faults 1

• Jabra RMA claims