To lodge a support ticket with Jabra navigate to https://www.jabra.com/support and click on the Virtual Assistant icon. This will guide you through the process to get support on various products.
For faulty Jabra RMA claims, the fastest and easiest path to a resolution is to create a Jabra Servicenet account and apply for RMA directly. This saves double handling and delays in receiving replacements.
You can apply for a Servicenet account and check warranty status here https://servicenet.jabra.com/
Once approved they’ll send you a replacement unit from their service stock.