With the shutdown the 3G some clients may have issues with 4G VoLTE calls.
Yeastar provide two solutions for this:
NOTES:
- Before you fix the issues, insert the sim cards first.
- It is assumed the model is TGv3 - not applicable to TGv1
- The modems should be 4G/LTE capable (modem models EC20, EC21 or EC25). To check see this KB
- The fix is persistent across reboot however if you change the sim cards or insert new sim cards, you will need execute the AT commands or upgrade firmware again!
- 4G LTE Calls need enable "VoLTE" in the GSM trunks(Mobile List->Edit->Advanced Settings->Enable VoLTE)
- In some situations you will also need to hard set the network type to '4G only'
- You may get undetected sim cards issue after you fix it the first time, just click reboot on modules once or twice, or even better - reboot the gateway.
Option 1. AT Commands
Connect the TG with Putty, (SSH account is 'support', password is 'iyeastar') and to execute the commands below:
asterisk -rx 'gsm send at 2 AT+QMBNCFG=\"autosel\",1' asterisk -rx 'gsm send at 2 AT+CFUN=1,1'
The 2 in the commands means trunk 1,So if you want to fix trunk 5 you need use 6, or use 3 for trunk 2 etc...
Option 2. Firmware
You can also upgrade to this version of firmware to fix the issue 91.3.0.21.48
Upgrade method https://support.yeastar.com/hc/en-us/articles/8629958998553-How-to-upgrade-the-TG-TA-TE-gateway
NOTE: You need upgrade firmware twice, first from your current version to 91.3.0.21.48, then from 91.3.0.21.48 to itself.
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