Introduction
Call Parking is a feature that allows the user to put a call on hold at
one phone and continue the conversation from any other phone. Call parking is
activated by feature code. For example, extension 8010 is in a call, but the
person needs to go to another place to find the answer for a question. He can
dial Call Parking feature code on the phone, and system will prompt that the
call is parked at an extension, i.e. 690.Then this person can hang up the call
and leave. When he finds the information, he can pick up any phone nearby and
dial 690 to resume the conversation.
Uses of Call Parking
Call parking is often useful in buildings with many offices or with more
than one floor, and with most of the areas having access to one or more
telephone sets.
· If the desired called party is not the person who picked up the call, and the desired called party is at an unknown location, the person who picked up the call may park the call and then use the public address system to page the desired called party to pick up the call.
· During a conversation, a person may need to go to another office for some reason (for example, to retrieve an important file); parking the call allows this person to continue the conversation after arriving at the other office.
Settings
DSS Keys can be set on a Yealink
IP phone to allow easy access
to call park features of a Yeastar MyPBX such as the U100.
On the Yeastar PBX
Check the
Call Parking Preference on PBX→ Basic
Settings → Feature Codes page.
Call
Parking feature code: *6
Extension range used to
park calls: 690-699; these
are extensions to transfer a call to have it parked.
Number of seconds a call
can be parked for : 60; this is
how long a call is allowed to be parked.
Note: If the call is not picked up in 60 seconds, the call will be back to the original extension which parked the call.
On the Yealink Phone
To park a call and to monitor which Call Parking extension is being used, we can configure BLF keys for Call parking on the IP phone. We use a Yealink IP phone here as an example.
Call Park Button
Type: Choose DTMF
Value: Fill in the feature code to park the call,
i.e.*6
Label: Set a label for the DSS button (if supported), i.e.
Call Park
Park Location BLFs
Type: Choose BLF
Value: Fill in the extension for call parking,
i.e.690
Label: Set a label for the DSS button (if supported), i.e. Park
1
Line: Choose
the Line that MyPBX extension registered to
Extension: Fill in the extension for call parking,
i.e.690
Repeat for as many available Call
Park locations as you would like to monitor.
Usage.
The Call Park key can be used when on a call to park that call.
When a call has been parked, the BLF key for that call parking extension on the phone turns RED. You can dial the extension number or press the BLF key directly to resume the call.